About Us

We do our utmost to approach our business differently. We aim to see the individual and strive to offer a friendly and distinctive service. Our fully integrated and comprehensive selling and property management service gives peace of mind to busy vendors, landlords and reassurance to tenants. We provide services designed to find good and motivated buyers as well as well-referenced tenants. We seek to manage the whole process efficiently and effectively.

Block Management

At Maison, we not only specialise in lettings and sales, but we are also manage blocks of flats/apartments. Our wealth of knowledge and years of experience means that at present we are responsible for managing and maintaining a number of blocks in south Wales area and as far as East Anglia.

Your Property Search Results

Drop us a line or pop into the office to discuss marketing and selling your property through us, your local property business. We offer photography services, valuations, marketing and are here to help you through every step of the process.

Lettings and Property Management

We pride ourselves on listening to our client’s needs and on delivering our expertise in a way that is personal, yet professional. We aim to help you find a property in keeping with your needs and in a seamless way.

Valuation

Maison are here to help if you are interested in selling or letting a property. We offer a FREE no-obligation market appraisal and valuation to all potential clients.  

Meet Our Team

Director

Thomas

Managing Director

Thomas started Maison in 2008, having previously practised as a Barrister for a number of years. 
 
Thomas’s interest in property goes back to 1990s when he became a landlord and slowly built up a portfolio. That portfolio provided a foundation to starting Maison as well as an attempt to try and improve his experience of client care and property management service generally. 
 
The French name for the business and mountain logo stems from his time as a student at Grenoble University in the Alps. 
 
We believe in adding value, to your home, to your experience by providing a personal service. We do this through our passion for looking after people and their homes. Our goals are to be independent, professional and provide local expertise. 
 
We welcome and support Welsh as a living and working language.

The Property Team

Bethany

Office Manager

Bethany has been with Maison since 2019 having previously worked at Rent Smart Wales as a Licensing Officer. She has brought over a wealth of regulatory and industry knowledge which has enhanced and enabled Maison’s growth as well as her professional development.  Bethany began working as a Lettings & Sales Negotiator and has progressed throughout the years to become the Office Manager. She is a fluent Welsh speaker that takes great pride on offering a personal and professional service. Bethany oversees all Lettings and Sales processes along with managing the team at the Pontcanna office. 

Emma

Property Manager

Emma recently joined the team as Property Manager, having worked within the property sector for the last 6 years. She is the main point of contact for both landlord and tenants throughout tenancies, ensuring any repairs or issues are solved in a timely manner. She advises landlords on legislation and compliance throughout tenancies, arranging all safety certificates required. Emma also oversees the day-to-day maintenance of our leasehold properties and handles any client queries regarding block management. Emma carries out site visits to ensure all buildings (both block and residential lets) are in good order, completes inspection reports and helps out with day-to-day queries in the office. 

The Finance Team

delyth

Finance Manager

Following a career in the voluntary and education sectors delyth made the move to work in the Finance Department with Maison in January 2017. delyth is responsible for overseeing the financial operations and planning of the company. delyth strives to provide a high-quality service in keeping with Maison’s ethos of building strong relationships with customers and finding solutions to meet their needs. delyth’s interest is in maintaining good practice and compliance and continuing to develop Maison’s financial procedures and policies. 

Sara

Finance Administrator

Following a successful completion of her university studies, Sara moved onto working in the Finance Department at Maison in January 2022. Sara works alongside Finance Manager, performing a variety of administrative, clerical and financial tasks. She is the initial point of contact for customers’ queries for the Finance Department, always aiming to provide a high-quality service and offering lasting solutions. Sara believes in maintaining good practice and compliance within Finance, working together with the fantastic team at Maison. 

Our Values

Expertise

We pride ourselves on listening and understanding our client’s needs and providing guidance and recommendations in a way that is personal, yet professional. 

Communication

Having a responsive and open dialogue with our customers is paramount to what we do. We pride ourselves on finding solutions and responding to queries in a timely manner. 

Trust

Our customers are at the heart of what we do, whether they are property owners, tenants, vendors or looking to purchase. We value and look to build a lasting relationship. 

Insight

Using a combination of our local knowledge and leading technology we aim to deliver our client’s needs in a fast and changing market whilst being true to our customer-focused values.