Reporting an Electrical Fault

• Provide precise details of the issue
• Please take photographs and e-mail them to us
  • Try and include any serial numbers (usually on silver labels on appliances
  • Please try to send smaller files as large e-mails may not be received
• Ensure that you have checked your fuse box/consumer unit
  • Check whether all the switches are pointing in the same direction
• If you have repeatedly lost power when using a particular piece of electrical equipment, we recommend you immediatley cease using it until it is investigated further