Reporting a Fault

**Please note**

We are now working in conjunction with Fixflo in order to streamline the process of maintenance reporting. Fixflo helps our tenants highlight maintenance issues to the team by guiding them on a step-by-step guide on reporting.

Fixflo also offers a detailed guide on the most appropriate steps for tenants to take, should they find a maintenance issue. This helps all parties streamline maintenance reporting and come to a quick resolution, whilst also minimising the damage caused by the issues.



Reporting a Maintenance Issue:

In order to report a maintenance issue please follow the below link to our designated Fixflo dashboard:

maison.fixflo.com

Please see following notes before contacting:

  • Try to provide precise details of the issue
  • Always try to take photographs of the issue
  • Follow the below guide on how to use the Fixflo dashboard